1. Isolate 2. Sit Them down 3. Take notes 4. Offer to do something only if you can 5. Set a deadline 6. Revert according to the deadline 7. Seek feedback See the detailed version> 7 rules of complaint management More on Complaint Management...
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7 rules of complaint management
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most importantly go back and fix the root cause, and if it is a person address it do not let it sldie....it only gets worse with time.
ReplyDelete@ANON
ReplyDeleteAbsolutely.
One must ensure it is taken care of right away.
A permanent or long term solution to your systemic problem may take time, nevertheless it has to be addressed.
Good to share, thanks.
ReplyDeletehttp://acerg.com