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5 steps to become a good listener 1. tell yourself you will listen its not that you are bad at listening, its just that while you are listening you are also thinking. most likely you are thinking about what your response should be the speaker but sometimes, your maybe be thinking about a different topic altogether. this happens if you are not interested in the speaker's topic, or have a personal dislike for the speaker or just have too many things to do and hence see the current conversation as a time-waster. so the first and foremost rule is that you choose to listen and you tell yourself that you will listen. then focus at the speaker. 2. Stop doing anything else if you have something else or something more important or urgent to do, re-schedle the conversation. ask the speaker if it would be ok to do this later. if however you choose to listen, then stop doing everything else. stop looking at your phone, typing or watching tv. look at the speaker and listen. 3. Turn off distractions I tell people who answer their phones in the middle of our conversation, 'i think i'll call you next time' here is someone who is in front of you, conversing, sharing something important ( we all like to think what we say is important) and all it takes to get your attention is a phone ring. turn it to silent. tell your secretary to hold calls and visitors. turn the computer screen to blank. 4. Take notes you have a brilliant memory and you have never needed to take notes. great. now take note. the obvious benefit is that you will have key points of the talk available to you on a later date and of course, you will not need to remember everything immediately. but there are some benefits for the speaker too. it makes the speaker slow down. since you cant write as fast as they speak, they will slow down to your speed. this will give you more time to understand and question if required. the second benefit for the speaker is that he/she will think you take their talk seriously. i suggest you always do it, but overall if there are times when you dont, then this will give the required effect. 5. Repeat and confirm a simple, 'let me see if I understand you correctly. you said '.....' and you want me to do '....' that should do it. any clarifications will come from the speaker. they will go back knowing you care and will tell a lot of people what a good listener you are. happy listening! Prabhjot Bedi The Coach |     |
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